Concierge M Club Lounge - Marriot Nashville Airport
About The Position
Schulte Hospitality Group is seeking an energetic, experienced, hands-on Concierge for the Marriott Nashville Airport M Club Lounge. The role focuses on personalizing the guest experience through professional, courteous service; answering questions about the hotel and surrounding area; and helping guests with lounge, food and beverage, transportation, and other needs. The Concierge also supports other departments as needed and helps keep the concierge lounge clean, stocked, and welcoming. The position requires clear communication, sound judgment, and the ability to remain composed and effective in stressful situations. The role is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
Requirements
- High school degree or equivalent.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work effectively in stressful, high-pressure situations.
- Ability to anticipate, prevent, identify, and solve workplace problems.
- Effective listening skills and ability to understand and clarify issues raised by coworkers and guests.
- Ability to work with and understand financial information and data, and perform basic arithmetic functions.
- Ability to maintain composure and objectivity under pressure.
- Ability to understand and operate relevant aspects of the Front Desk computer system.
Nice To Haves
- Experience in a concierge role; the posting seeks an experienced candidate but does not specify a minimum amount of experience.
Responsibilities
- Greet guests professionally and warmly, engage them in conversation, and recognize their needs.
- Resolve guest issues promptly and respond accurately to questions about the city, events, attractions, and hotel services.
- Support Sales, Front Office, Bellman/Van, and other departments as needed.
- Maintain a professional appearance and grooming, including wearing the proper uniform and name tag according to brand standards.
- Coordinate special events and projects as assigned.
- Keep the concierge lounge clean and restocked; greet guests and assist with food and drink options.
- Monitor food and beverage offerings to ensure they are clean and well stocked.
- Arrange transportation for guests.
- Stay informed about daily functions, VIPs, and special events related to the hotel.
- Provide information about the geographical area, recommend sightseeing locations, and arrange tours.
- Know and assist with emergency procedures as required.
- Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
- Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
- Use proper two-way radio etiquette when communicating with employees.
- Attend meetings as required by management.
- Perform other duties as requested by management.
Benefits
- Daily Pay
- Free telemedicine and virtual mental health care access starting day one
- Multiple health insurance options
- Life insurance options
- 401(k) plan with company match for eligible associates
- Paid parental leave
- Paid time off for eligible associates, in accordance with company policy
- Holiday pay
- Pet insurance
- Employee Assistance Program
- Discounts through Schulte Savings Marketplace, including event tickets, electronics, and gym memberships
- Flexible work environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
