Concierge

Harvard Square by Cogir • Denver, CO

2d

About The Position

The Concierge provides front desk coverage and exceptional customer service in a senior living community, serving as the first point of contact for residents, families, visitors, and guests. The role helps create a welcoming and supportive environment by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations. The listed schedule is Saturday from 6:00 a.m. to 2:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer multi-line telephone calls and direct calls and inquiries as needed.
• Greet families, residents, guests, and vendors.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, including data entry, scheduling, and light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Benefits

• Competitive wages
• Training and growth opportunities
• Early access to paycheck
• Health, dental, vision, and life insurance
• Paid vacation, holidays, and sick leave
• 401(k) with company match
• Free meals at work
• Employee Assistance Program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED