Concierge Jobs

About The Position

Requirements

• Active and unrestricted LPN/LVN license in MA with willingness to obtain additional licensure as needed.
• Strong understanding of scope of practice and clinical decision-making for remote patient monitoring.
• Proficiency with EMR/EHR systems and comfort using digital tools to manage patient data.
• Excellent verbal and written communication skills, with empathy and professionalism in every patient interaction.
• Strong organizational and documentation skills, with attention to detail and accuracy.
• Collaborative mindset and ability to thrive in a tech-forward, fast-paced environment.

Nice To Haves

• Experience in primary care, chronic disease management, or population health preferred.
• Minimum 3 years of practical nursing experience in a primary care, community health, or telehealth setting.
• Experience addressing care coordination, medication adherence, and social determinants of health.
• Exposure to AI- or technology-supported care delivery models is a plus.

Responsibilities

• Patient Onboarding & Education: Introduces new patients to Brook’s remote monitoring program, explains device setup and usage, and ensures each patient feels comfortable and confident participating in their care.
• Health Monitoring & Data Review: Reviews incoming biometric data and patient-reported information to identify changes in condition, trends, or areas requiring follow-up or escalation.
• Patient Outreach & Support: Engages directly with patients to provide education, encouragement, and early intervention when health readings fall outside expected ranges.
• Care Coordination: Communicates with primary care providers, specialists, and internal Brook team members to share insights, close care gaps, and maintain continuity of care.
• Documentation & Compliance: Maintains accurate, timely, and complete documentation in EMR systems; ensures compliance with HIPAA and all applicable privacy and security requirements.
• Quality & Process Improvement: Contributes to initiatives that improve patient experience, clinical workflows, and adherence to quality metrics and CPT billing standards.
• Collaboration & Partnership: Works closely with the RN Team Lead, Health Coaches, and Clinic Success Managers to ensure seamless communication, consistent patient experience, and operational excellence.

Benefits

• Meaningful work in a mission-driven company
• Comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families.
• Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage.
• No paycheck deductions for you or your child(ren) for Medical, Dental, and Vision coverage.
• Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
• Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
• Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
• Brook supplements the mental health coverage included in our medical plan with additional resources.
• Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most.
• Our PTO program is truly flexible — no accruals and no preset limits.
• Dedicated sick time to support your health and well-being
• Generous holiday schedule that ensures time to rest and celebrate with family and friends.
• Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury.
• Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work.
• Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
• All employees (full-time and part-time) are automatically enrolled in our 401(k) plan.
• Brook provides a company match to help employees grow their retirement savings.
• Brook helps employees build financial resilience by supporting contributions to an emergency savings account.
• Brook matches a portion of employee contributions to an emergency savings account.
• When you refer a candidate who is hired, you’ll receive a referral bonus.