Concierge (FT)

Grand Traverse Resort • Acme, MI

1d

About The Position

The Concierge assists guests with their needs, provides excellent customer service, and helps guests enhance their stay. The role provides information and suggestions about trips, excursions, sports events, concerts, plays, local attractions, events, and activities. The Concierge discusses routes, schedules, rates, and accommodations; makes reservations; and supports guest services such as amenity orders, gift certificates, tee times, dining reservations, car rentals, directions, and brochure requests. The position also completes audits, assists bell staff when needed, and supports kiosk maintenance and guest check-in/check-out processes.

The associate is expected to follow the resort's grooming and dress standards, maintain positive rapport and communication with coworkers and the supervisor, complete assigned work, and understand and follow the resort's environmental practices. Other duties may be assigned.

Requirements

• Customer service experience.
• Good knowledge of Traverse City and the surrounding areas.
• Knowledge of local events and activities.
• Excellent guest service skills and a high energy level.
• Good oral and written communication skills.
• Attention to detail.
• Ability to type and enter data into a computer database.
• Moderate familiarity with Microsoft Office software, including Word and Excel.
• Ability to lift up to 25 pounds.
• Ability to work unsupervised for long periods, handle multiple tasks simultaneously, and work well under pressure.

Responsibilities

• Answer guest inquiries and offer suggestions and descriptive information about trips, excursions, sports events, concerts, and plays.
• Discuss routes, schedules, rates, and accommodations with guests to determine their preferences and make reservations.
• Provide directions to area attractions, including malls, wineries, restaurants, and other local attractions.
• Place amenity orders.
• Sell gift certificates and exchange gift certificates for fellow performers.
• Make tee-time and dining reservations for guests.
• Complete brochure requests and audits.
• Assist bell staff and guests with car rentals when needed.
• Answer guests' questions.
• Assist with kiosk maintenance and guest kiosk check-in/check-out processes.
• Follow grooming and dress standards in the Employee Handbook.
• Maintain good rapport with fellow employees and a positive attitude.
• Complete assignments requested by the supervisor.
• Maintain an open line of communication with the supervisor.
• Understand and abide by the resort's environmental practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed