Concierge (FT)

Grand Traverse Resort and Spa • Acme, MI

2d

About The Position

The Concierge assists guests with their needs, provides excellent customer service, and helps guests enhance their stay. The position requires strong guest-service skills, knowledge of Traverse City and the surrounding area, and familiarity with local events and activities. The associate must be able to work unsupervised for extended periods, manage multiple tasks, and work well under pressure. The role is indoors and may involve varying noise levels. The associate must be able to lift up to 25 pounds. Native American preference applies. Employment is contingent on passing a background investigation and drug screen. This description is not all-inclusive; other reasonable related responsibilities may be assigned by a supervisor or resort management.

Requirements

• Excellent customer-service experience and skills.
• Good knowledge of Traverse City and surrounding areas, including local events and activities.
• Excellent guest-service skills and a high energy level.
• Good oral and written communication skills.
• Detail-oriented.
• Ability to type and input data into a computer database.
• Moderate familiarity with Microsoft Office software, including Word and Excel.
• Ability to work unsupervised for long periods, handle multiple tasks simultaneously, and work well under pressure.
• Ability to lift up to 25 pounds.
• Must pass a background investigation and drug screen as a condition of employment.

Responsibilities

• Answer guest inquiries and provide suggestions and descriptive information about trips, excursions, sporting events, concerts, and plays.
• Discuss routes, schedules, rates, and accommodation types with patrons to determine preferences and make reservations.
• Provide directions to area attractions, including malls, wineries, restaurants, and other local attractions.
• Place amenity orders.
• Sell gift certificates and exchange gift certificates for fellow performers.
• Make tee-time and dinner reservations for guests.
• Fill brochure requests and complete audits.
• Assist bell staff when needed.
• Assist guests with car rentals when needed.
• Answer guests’ questions.
• Assist with kiosk maintenance and guest kiosk check-in and check-out processes.
• Follow grooming and dress standards in the Employee Handbook.
• Maintain good rapport with fellow employees and reflect a positive attitude.
• Complete assignments as requested and maintain an open line of communication with the supervisor.
• Understand and abide by the resort’s environmental practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed