Concierge (FT)

Kisco Senior Living•Raleigh, NC

About The Position

The Concierge at The Cardinal at North Hills is the community’s first point of contact for residents, families, visitors, and callers. The role creates a warm, welcoming, and engaging experience while supporting daily front desk operations with professionalism, responsiveness, and care. The Concierge responds to requests, coordinates with team members, monitors community access, observes resident well-being, handles administrative tasks, and helps maintain smooth communication across shifts. This is a full-time position scheduled Monday through Friday, with either a 7 a.m.–3 p.m. or 3 p.m.–11 p.m. shift. The pay range is $17.00–$17.50+ per hour. The role is part of Kisco Senior Living, which describes itself as an award-winning senior living industry leader for over 35 years. Employment offers are contingent on satisfactory completion of the pre-employment process, which may include screening and examination requirements.

Requirements

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond promptly to resident requests and coordinate with team members to ensure timely follow-up.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate person or team.
Respond to emergency systems and situations according to established protocols.
Support new resident move-ins, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Maintain a clean, organized, and professional front desk and lobby area.
Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
Maintain communication logs to support seamless operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the organization’s Principles, Values, and Beliefs in every interaction.
Build strong relationships with residents, families, and team members.
Deliver service with professionalism, respect, and care.