Concierge FT Memoir Nashville

Schulte Companies•Nashville, TN

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, hands-on Concierge for Memoir Nashville. The Concierge personalizes the guest experience through attentive, courteous service and provides information and assistance related to the hotel, Nashville, local events, attractions, transportation, tours, and dining. The role also supports hotel departments and helps maintain a clean, well-stocked concierge lounge and food and beverage offerings. This position is tipped eligible. Compensation and specific benefit details will be discussed during the interview process.

Requirements

High school degree or equivalent.
Ability to convey information and ideas clearly.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
Ability to listen, understand, and clarify issues raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic functions.
Ability to maintain composure and objectivity under pressure.
Ability to understand and operate relevant aspects of the Front Desk computer system.

Responsibilities

Greet guests professionally and warmly, engage them in conversation, and recognize them.
Resolve guest issues promptly and respond to inquiries with accurate information about hotel features, services, and assistance.
Provide information about the local area, events, attractions, and sightseeing; suggest locations and arrange tours.
Arrange transportation for guests.
Stay informed about daily functions, VIPs, and special events related to the hotel.
Support Sales, Front Office, and Bellman/Van departments as needed.
Maintain personal appearance and grooming standards, including wearing the required uniform and name tag.
Coordinate special events or projects as assigned.
Keep the concierge lounge clean and restocked; monitor food and beverage offerings and keep them clean and well stocked.
Assist guests with food and drink options.
Assist with emergency procedures as required.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
Use proper two-way radio etiquette when communicating with employees.
Attend meetings as required by management and perform other duties as requested.

Benefits

Daily Pay: get paid today for work today.
Free telemedicine and virtual mental health care access for associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates, according to company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.