FT Concierge Grand Rapids

Best Upon Request Corporate, Inc.•Grand Rapids, MI

1d•$20 - $22•Onsite

About The Position

The Concierge supports employees of a BEST corporate client by handling everyday tasks so they can focus on work and well-being. This is an active, on-the-move role rather than a desk position, with frequent errands on and off campus and a strong focus on shopping, shipping, and returns. The Concierge works as part of a two-person team in a busy program, where teamwork, dependability, and initiative are essential. The role provides personalized services that help employees save time and reduce stress. Duties include running errands using a personal vehicle, coordinating shopping and shipping requests, handling vehicle appointments, arranging on-site vendor services, supporting travel and events, promoting the program, and accurately documenting requests. The position is onsite at a BEST corporate client and reports to the Lead Concierge. The position requires frequent standing, walking, and driving around the client campus and community, including in rain, snow, cold, heavy traffic, and long lines. Mileage is reimbursed. The role requires regularly lifting, carrying, pushing, and pulling up to 25 pounds and occasionally up to 50 pounds.

Requirements

At least one year of experience in fast-paced customer service.
Accurate data entry using CRM and point-of-sale systems.
Professional, warm communication and a personalized customer service approach.
Ability to solve problems independently and make sound decisions.
Strong time management and prioritization skills, including managing multiple requests and planning efficient routes.
Comfort with smartphone apps, a laptop, Salesforce, and Outlook, and ability to learn new tools quickly.
Initiative, ownership, accountability, adaptability, dependability, composure, organization, and attention to detail.
Valid driver's license, reliable transportation, required vehicle insurance, and a satisfactory motor vehicle record.
Ability to pass a background check and drug screen.
Ability to stand, walk, and drive for much of the shift and lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Nice To Haves

Three to five years of experience in fast-paced customer service.
Hospitality, retail, or concierge experience.

Responsibilities

Run off-campus errands using a personal vehicle, including shopping, pickups, returns, post office runs, and courier services; mileage is reimbursed.
Use retailer apps to arrange curbside pickup, find coupons and deals, and manage shipping and return requests from start to finish.
Schedule auto appointments and take customer vehicles for repairs, oil changes, tire installations, rotations, gas fill-ups, and auto washes or detailing.
Coordinate with local vendors to provide on-campus services such as dry cleaning, vehicle servicing, and lunch delivery.
Maintain supplies such as stamps and cards, and sell tickets to local and national attractions.
Plan travel and events, support client events, and research gifts, service providers, and deals.
Proactively engage employees, promote services, discounts, and promotions, and support on-site events to increase program use.
Work closely with teammates to share the workload, provide coverage, and maintain seamless service.
Respond to requests in person, by phone, email, text, and through the BestURequest app; complete requests on time and accurately record them in Salesforce and BEST's point-of-sale system.
Protect confidential information and systems, adapt as tasks evolve, and demonstrate BEST's core values.
Stand, walk, and drive for much of the shift; regularly lift, carry, push, and pull up to 25 pounds and occasionally up to 50 pounds.