Server - | Grand Rapids Airport

Paradies Lagardère•Kentwood, MI

13h

About The Position

The Server is responsible for daily execution of the company’s mission by providing first-class service to internal and external guests. The role involves friendly, timely interaction; suggestive selling; answering questions; taking and delivering orders; and following up to ensure guests receive the correct food and beverages. Servers present menus, make recommendations, respond to guest requests and concerns, process bills and payments, and handle point-of-sale transactions in accordance with cash-handling and loss-prevention procedures. They maintain knowledge of menu items, specials, desserts, and alcoholic beverages; keep their work area clean and organized; complete side work; and support other restaurant operations as requested. The role also requires maintaining current adult beverage certification and complying with applicable laws and regulations, including food-safety requirements.

Requirements

High school diploma or GED.
Experience handling money and using a point-of-sale system.
Ability to work various shifts in a 7-day, year-round team-oriented environment.
Excellent customer service skills and effective communication ability.
Ability to work independently, prioritize, and handle multiple tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to communicate clearly and concisely with team members, managers, and guests.
Proficiency in reading, writing, and mathematics.
Ability to lift at least 25 pounds and perform essential job functions including standing, bending, reaching, climbing a ladder, and walking long distances.

Nice To Haves

Restaurant experience is preferred.

Responsibilities

Provide first-class service to every guest, business partner, and peer, consistent with company core values.
Present menus, answer questions, and make suggestions about food and service.
Observe guests, respond to additional requests, and determine when meals are complete.
Maintain knowledge of the restaurant’s menu, products, specials, liquor, beer, wine, and desserts.
Calculate bills and accept payment according to established guidelines.
Process point-of-sale transactions efficiently while following cash-handling and loss-prevention procedures.
Build guest loyalty and improve selling skills using available training materials.
Maintain a clean, organized work environment and complete side work, which may include sweeping and mopping.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Respond appropriately to guest concerns.
Maintain current adult beverage certification and serve alcohol responsibly.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Perform other duties as assigned.