Hospitality Specialist/Server Assistant - Grand Rapids Brewpub
About The Position
New Holland Brewing Company is hiring a Hospitality Specialist/Server Assistant for its Grand Rapids Brewpub. This dual-role position supports hosting and food-running duties, with assignments depending on the scheduled shift. The Hospitality Specialist is often the first and last person to interact with guests and manages the main guest-service function. The Server Assistant supports servers and bartenders by delivering food, ensuring guests have what they need, clearing and cleaning tables, rolling silverware, and maintaining clean restrooms and common areas. The role calls for a passion for working with people and a focus on creating a remarkable, hospitality-centered guest experience. The position receives an hourly rate for hosting and $10.33 per hour plus tips for food running. It reports to the General Manager. New Holland describes its workplace as an innovative, growing company with a collaborative, caring, creative, and engaging culture guided by its Mission, Vision, and Values. The company is an Equal Opportunity Employer and states that it will make reasonable accommodations under the ADA. Job-related background checks are conducted on finalists after a contingent offer of employment.
Requirements
- Excellent interpersonal skills.
- Problem-solving ability and a forward-thinking mindset.
- Ability to multitask with a calm, positive attitude.
- Basic knowledge of dining-room service procedures and functions.
- Good communication skills and the ability to work well with teammates.
- A sense of urgency.
- Ability to work days, nights, weekends, and holidays.
- Ability to stand for up to ten hours at a time.
- Ability to reach, bend, stoop, and frequently lift 30 pounds.
Nice To Haves
- Passion for serving as a public-facing ambassador of the New Holland brand.
- Passion for engaging with guests and providing a hospitality-focused environment.
- Desire to be part of a high-functioning team.
- Ability to maintain a positive attitude in stressful situations.
Responsibilities
- Lead and act in a manner consistent with the company's Mission, Vision, and Values.
- Stay informed about upcoming company events and promotions.
- Know the company's beer, wine, spirits, and food, and accurately describe their taste and style.
- Use the company's communication methods and technology.
- Lead the reservation board and manage guest wait times.
- Seat guests while accounting for preferences and accommodation needs and balancing customer flow.
- Maintain cleanliness at the host stand.
- Assist with cleaning and organizing, including restroom protocols, bussing, and sanitizing tables.
- Roll silverware.
- Deliver food to tables accurately and in a timely manner.
- Engage with guests and provide a remarkable experience.
- Support other teams and anticipate and meet guests' needs.
- Perform other responsibilities as assigned.
Benefits
- Hourly pay for hosting and $10.33 per hour plus tips for food running.
- Collaborative, caring, creative, and engaging workplace culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
