OnSite Specialist - Grand Rapids, MI

Stryker•Grand Rapids, MI

1d•Onsite

About The Position

The OnSite Specialist provides field-based clinical and equipment support before, during, and after surgical procedures. The role manages relevant surgical equipment, anticipates the needs of operating-room staff and surgeons, troubleshoots devices, and coordinates with surgeons, OR personnel, central processing, biomedical teams, and other account personnel. The Specialist maintains product knowledge through Stryker training, shares product information, records procedure and job-function data, keeps account and credentialing information current, and follows company, facility, and patient-confidentiality policies. The position may also involve sterile processing, case-cart and inventory management, or expanded OR liaison services, depending on the assigned scope. Duties may include reprocessing surgical instruments, staging case carts, supporting specialized inventory, coordinating service issues and coverage, and assisting with training, reporting, and equipment or technology configurations. The role requires coverage across assigned and other shifts and accounts; coverage may include rotating shifts, on-call work, overnight and weekend work, and overnight travel. Assigned shifts may change based on account or business needs.

Requirements

Bachelor’s degree, associate degree, or equivalent certifications preferred.
For applicable Sterile Processing Department assignments, obtain HSPA CRCST certification within 6 months of start date and maintain annual renewal; the posting also states CRCST is required within 6 months of hire and ongoing annual continuing education is required.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot issues quickly and effectively in demanding, high-stress situations.
Ability to provide coverage at the assigned account and on other shifts and accounts as needed.
Ability to provide on-call services when required; if the account contract includes on-call services, must live within 45 minutes’ driving distance of the account.
Ability to support other accounts in other regions, potentially involving overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Ability to stand and/or walk for extended periods; near visual acuity (corrected), color vision, mobility, bending, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies, such as in printed material or product appearance.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking effectively.
Ability to explain and generate detailed guidelines and procedures.
For case-cart and inventory assignments, familiarity with surgical supply-chain or SPD workflows and strong organizational and communication skills.

Nice To Haves

Operating-room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Prior OR or SPD leadership experience for OR liaison or expanded-services assignments.
Equivalent certifications may satisfy the preferred education background.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating device needs of OR staff and surgeons during procedures.
Troubleshoot and maintain Stryker equipment and related devices; analyze and resolve routine and non-routine product issues using independent judgment.
Coordinate with surgeons, OR personnel, central processing, biomedical personnel, and other relevant staff.
Maintain equipment and disposable-product knowledge through Stryker education and training programs, and provide physicians and OR personnel with information about current and new products.
Accurately record and report monthly job-function metrics and surgical procedure information.
Maintain up-to-date account information and complete account-required vendor credentialing.
Follow Stryker and medical-facility policies, standards, and procedures, including HIPAA and patient-confidentiality requirements.
Maintain the professional appearance, work ethic, and attitude expected by Stryker and the medical facility.
Provide coverage at the assigned account and shift, as well as at other accounts and shifts when needed; coverage may include on-call, overnight, weekend, and rotating-shift work and overnight travel.
For sterile processing assignments, reprocess and manage surgical instrumentation according to IFUs, HSPA/AAMI standards, and hospital policy; decontaminate and assemble instruments and related equipment, perform function testing, prepare sets for sterilization, maintain instrumentation lists, coordinate repairs and replacements, and communicate readiness and process-improvement needs.
For case-cart and inventory assignments, stage carts using surgeon preference cards, document missing instruments and coordinate replenishment, ensure supplies and instruments are ready before procedures, manage postoperative put-backs and restocking, maintain inventory accuracy, track rapid-turnover and trauma needs, and support specialized inventory processes.
For OR liaison or expanded-services assignments, serve as a point of contact for OnSite service issues and escalations, coordinate coverage adjustments and quality reporting, support assigned specialty service lines, lead in-servicing and data-integration setup, collaborate clinically, and assist with Stryker HUB, iSuite Media, and teleconference configurations.