OnSite Specialist - Grand Rapids, MI

Stryker•Grand Rapids, MI

1d•Onsite

About The Position

The OnSite Specialist provides clinical and operational support before, during, and after surgical procedures. The role manages relevant equipment, anticipates the needs of operating-room staff and surgeons, troubleshoots and maintains Stryker and related devices, and works with surgeons, OR personnel, central processing, biomedical staff, and other account personnel. The specialist maintains product knowledge through Stryker training, shares product information, records procedure and performance data, keeps account and credentialing information current, follows company and medical-facility policies, and protects patient confidentiality. Work is field-based and may include support at the assigned account and other accounts, across changing shifts, on-call coverage, overnight work, weekends, and overnight travel, depending on account needs. Depending on the assigned scope, the role may support sterile processing by reprocessing surgical instrumentation in accordance with instructions for use, HSPA/AAMI standards, and hospital policy; manage case carts and inventory for scheduled and add-on procedures; or provide liaison support among the OR, SPD, and hospital leadership. These duties can include instrument inspection and testing, set preparation, inventory tracking, service coordination, in-servicing, reporting, and support for specialty service lines and related systems. The role pays $23.85 per hour and includes benefits. Travel is listed as 10%.

Requirements

Bachelor’s degree, associate degree, or equivalent certifications preferred.
For applicable sterile-processing assignments, obtain HSPA CRCST certification within 6 months of start or hire, as specified in the posting, and maintain timely annual renewal; ongoing annual continuing education is required.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide coverage at the assigned account and on other shifts or accounts as needed; assigned shifts may change, including rotating days and start and end times.
Ability to provide on-call services as required; where the account contract includes on-call services, must be within 45 minutes’ driving distance of the account.
Ability to travel to other accounts, potentially including overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods; physical capabilities include corrected near visual acuity, color vision, mobility, bending, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies.
Analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Operating-room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Familiarity with surgical supply-chain or sterile-processing workflows.
Prior OR or SPD leadership experience.
Strong project-coordination skills.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating equipment needs of surgeons and OR staff during procedures.
Troubleshoot and maintain Stryker equipment and related devices, using independent judgment to resolve routine and non-routine issues.
Work with surgeons, OR personnel, central processing, biomedical staff, and other relevant personnel.
Maintain product and equipment knowledge through Stryker education and training programs, and provide physicians and OR personnel with information about products.
Accurately record and report monthly job-related metrics and surgical procedure information.
Maintain current account information and complete vendor credentialing required by the account.
Follow Stryker and medical-facility policies, standards, and procedures, including HIPAA and patient-confidentiality requirements.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Provide coverage at the assigned account and other accounts as needed, including shifts that may rotate or change without notice, on-call coverage, overnight work, weekends, and travel.
For sterile-processing assignments, reprocess and manage instrumentation according to IFU, HSPA/AAMI standards, and hospital policy; decontaminate and assemble scopes, cameras, light cords, and power instrumentation; perform in-line function testing; and prepare sets for sterilization.
For sterile-processing assignments, maintain instrumentation lists, facilitate repairs and replacements, track instruments, and communicate with SPD and OR leaders about equipment readiness and process improvements.
For case-cart and inventory assignments, pick and stage carts using surgeon preference cards, document missing instruments, coordinate replenishment, ensure supplies and instruments are available before procedures, manage postoperative put-backs and restocking, and track turnover and trauma needs.
Support specialized inventory processes, including da Vinci or other assigned services, RMA, and par-level monitoring.
For OR liaison or expanded-services assignments, serve as a contact for service issues, escalations, and process improvements; coordinate coverage adjustments, quality reporting, and service exclusions; and support assigned specialty service lines.
Lead in-servicing, data-integration setup, and clinical collaboration, and assist with Stryker HUB, iSuite Media, and teleconference configurations.