Field Support Specialist - Grand Rapids MI

Applied Innovation•Grand Rapids, MI

1d•Onsite

About The Position

Applied Innovation is seeking a Field Support Specialist to work onsite at its Grand Rapids, Michigan location, Monday through Friday from 8:00 AM to 5:00 PM. The role provides remote technical support to Field Service Technicians and internal teams, troubleshooting connectivity, hardware, and software issues involving printers, multifunction devices, wide-format printers, scanners, Zebra devices, and reporting software. The specialist will help test new technologies and support continuous improvement within the Network Connectivity department.

Requirements

Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to technical and nontechnical audiences.
Strong troubleshooting, analytical thinking, and problem-solving skills, including the ability to identify root causes and implement effective solutions.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Working knowledge of industry-standard networking protocols and services, including TCP/IP, DNS, SMB, and SMTP.
High school diploma or GED.
Experience supporting Windows Server and desktop operating systems, as well as macOS.
Experience troubleshooting printer and multifunction-device hardware and software, including Ricoh, Canon, HP, Kyocera, and Lexmark.
Experience configuring, supporting, and troubleshooting wired and wireless network connectivity for printers and related devices.

Nice To Haves

Bachelor's degree in a technology-related field, relevant technology certifications, or equivalent professional experience.

Responsibilities

Troubleshoot and support printers, multifunction devices (MFDs), wide-format printers, Zebra devices, scanners, and reporting software.
Develop and maintain specialized knowledge of equipment and software currently sold and serviced by Applied Innovation.
Research, evaluate, and test new software and equipment to support future business growth and evolving technology needs.
Collaborate with and provide technical support to other teams within the Network Connectivity department.
Provide timely technical support through phone, email, text, and remote access tools to diagnose issues, resolve challenges, and minimize service disruptions.