Concierge (FT)

Kisco Senior Living • Raleigh, NC

3d • $17 - $18

About The Position

The Concierge at The Cardinal at North Hills is the first point of contact for residents, families, visitors, and callers. The role creates a welcoming and engaging community experience while providing customer service and supporting daily front desk operations with professionalism, responsiveness, and care. The position is full-time, with a Monday–Friday schedule of either 7 a.m.–3 p.m. or 3 p.m.–11 p.m. The stated pay range is $17.00–$17.50+ per hour.

The Concierge supports residents and visitors, coordinates with team members, monitors community access, responds to emergency systems and situations under established protocols, and performs front desk and administrative tasks. The role also helps with new resident move-ins, maintains records and communication logs, protects confidential information, and collaborates across departments to support a positive community experience.

Requirements

• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic proficiency with Microsoft Office and other systems.
• Ability to remain calm and professional in emergency or high-pressure situations.
• Flexibility to work evenings, nights, weekends, and holidays as needed.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.

Responsibilities

• Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
• Respond to resident requests and coordinate with team members to ensure timely follow-up.
• Monitor community access and maintain accurate visitor and resident logs.
• Observe resident well-being and report concerns to the appropriate team.
• Respond to emergency systems and situations in accordance with established protocols.
• Support new resident move-in processes, including data entry and communication tasks.
• Answer and direct incoming calls, resolving questions or routing them appropriately.
• Maintain a clean, organized, and professional front desk and lobby area.
• Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
• Maintain communication logs to support seamless operations across shifts.
• Protect the confidentiality of resident and community information.
• Collaborate with team members across departments to support a positive community experience.
• Live and demonstrate the organization’s Principles, Values, and Beliefs in every interaction.
• Build strong relationships with residents, families, and team members.
• Deliver service with professionalism, respect, and care.

Benefits

• Paid vacation and sick time.
• Seven paid holidays.
• Medical, dental, and vision benefits; healthcare benefits are specified as available to full-time employees.
• Matching 401(k).
• Free meal each shift.
• Paid time off.
• Rewards and bonus opportunities.
• Continuous training and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED