Concierge Full Time FT
About The Position
The Concierge enhances the experience of residents, families, and visitors by providing welcoming, respectful service and routine clerical support. The role answers and routes calls, greets visitors, assists with new-hire paperwork scheduling, supports the Business Office Manager, and responds promptly to requests for assistance. The Concierge may also help with housekeeping, laundry, and dining-room service as needed, and may take on special projects or other assigned duties. The position requires following community policies and emergency procedures, respecting resident privacy and HIPAA requirements, communicating effectively with residents, and working collaboratively with associates and management. The employee must meet the role’s physical demands, with reasonable accommodations available for individuals with disabilities.
Requirements
- High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to apply common-sense understanding to detailed but straightforward written or oral instructions.
- Ability to address problems involving a few concrete variables in standardized situations.
- Knowledge of Microsoft Office Suite.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
- Ability to meet the stated physical demands, including occasionally lifting or moving up to 25 pounds.
Responsibilities
- Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
- Answer telephone calls courteously and with a welcoming attitude.
- Assist with scheduling new hires to review and complete new-hire paperwork.
- Assist the Business Office Manager when needed.
- Receive and route incoming and outgoing mail when needed.
- Type correspondence as requested.
- Respond promptly and courteously to requests for assistance from residents, families, and visitors.
- Greet visitors, determine the nature of their visit, and introduce them to the appropriate department head.
- Answer prospective residents’ questions about the community when the Sales Director is absent.
- Communicate in a language each resident can understand.
- Ensure residents or responsible parties sign residents out when they leave the community.
- Follow written and verbal instructions and established policies and procedures, including emergency procedures.
- Use safe working habits and report safety hazards promptly to a supervisor.
- Address residents and family members by name when possible.
- Work collaboratively with associates and management and maintain a positive, respectful attitude.
- Follow attendance and call-off policies; attend training, in-service, and mandatory meetings.
- Wear clean, appropriate attire in accordance with the dress code.
- Refer questions about resident care to the immediate supervisor and follow HIPAA regulations.
- Assist with training new employees when required.
- Take initiative, seek information, offer suggestions, and take on special projects or assignments.
- Perform housekeeping or laundry duties to help maintain a clean, orderly, and sanitary community.
- Serve and assist residents in the dining room at breakfast, lunch, or dinner when needed.
- Perform other reasonable duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
