Concierge | Full Time

Omni Hotels & Resorts•Fernandina Beach, FL

About The Position

The Concierge goes above and beyond guest expectations by providing assistance and services that help ensure a pleasurable stay. The role involves coordinating guest arrangements and special requests, preparing amenities and packages, sharing knowledge of local attractions, and working with other departments to meet guest needs. The Concierge also helps maintain a welcoming and tidy lobby and proactively seeks ways to improve the guest experience.

Requirements

Previous luxury hotel experience is required.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer-service orientation, ability to multitask, attention to detail, and excellent organizational skills.
Knowledge of the surrounding area and its attractions.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office software.

Responsibilities

Arrange bookings and reconfirm airline tickets.
Be familiar with local points of interest.
Arrange restaurant reservations and limousines as requested by guests.
Ensure parcels, mail, and special deliveries are delivered to guest rooms.
Partner with Housekeeping to keep the public lobby area clean and tidy.
Accept other special duties as required by management.
Set up amenities for guests celebrating special occasions.
Arrange special packages, including concierge pre-calls and specialized amenities.
Work with other departments to ensure guest needs are satisfied.
Speak with guests in a friendly, warm manner and make them feel welcome.
Proactively seek ways to improve the hotel experience for guests.
Handle special requests such as flowers, telegrams, rental cars, luggage forwarding, and private cars.
Perform other duties as required by management.