Concierge - Full Time

Watercrest Senior Living•Austin, TX

1d•Onsite

About The Position

Sage Park Austin is seeking a Concierge to serve as the initial point of contact for potential residents, families, vendors, and community members, both in person and by phone. The Concierge greets and directs visitors, handles or routes inquiries, notifies team members of visitor arrivals, and helps maintain the community’s security and telecommunications systems. The role requires a professional, polite, warm, and caring approach to ensure guests have a positive first experience. The Concierge also supports reception and administrative functions, resident transportation coordination, and the protection of residents’ confidentiality and personal rights. This is a full-time position with a set schedule: Wednesday 2:00 p.m.–8:00 p.m. with a 30-minute lunch break; Thursday, Friday, and Saturday 8:00 a.m.–8:00 p.m. with a one-hour lunch break each day.

Requirements

High school diploma or GED.
Two years of Concierge or Front Desk Receptionist experience in a customer service-oriented industry.
Knowledge of computers and relevant software, including Microsoft Office and Outlook.
Ability to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources, and outside contacts.
Ability to make independent decisions.
Ability to communicate in a warm, friendly, and caring manner.
Passion for working with and around senior citizens.
Knowledge of administrative and clerical procedures.
Knowledge of customer service principles and practices.
Ability to sit for 75% of the day and concentrate despite frequent interruptions.
Ability to work under stress and in emergency situations.
Ability to perform work involving sitting, standing, walking, reaching, pulling, pushing, and grasping.
Ability to talk and hear effectively to convey messages, instructions, and information to residents and team members.
Ability to occasionally lift or carry up to 50 pounds.
Ability to work throughout all areas of the community and follow safety procedures when exposed to dust, disinfectants, cleaning chemicals, infectious waste, diseases, substances, and odors.
Ability to use required personal protective equipment, including an infection control kit, rubber gloves, and non-slip shoes.

Responsibilities

Maintain a professional personal presentation and wear the company uniform while remaining resident-ready.
Welcome visitors in person and by telephone, answer inquiries, and refer inquiries as appropriate.
Answer calls within three rings, determine the nature of each call, and relay information or route calls appropriately.
Take detailed messages including the caller’s name, date, time, and return phone number, and ensure team members receive messages promptly.
Know which team members are available to respond to inquiries or host tours.
Follow security procedures and monitor visitor log books, including sign-in and sign-out.
Keep reception, lobby, and Welcome Room areas safe and clean in accordance with procedures, rules, and regulations.
Receive and sort mail for the Leadership Team.
Maintain the yearly transportation book for residents’ doctor appointments as necessary.
Communicate with the Driver at least 24 hours in advance about resident appointment dates and times.
Report all accidents and incidents to the supervisor as soon as possible, regardless of severity.
Maintain the confidentiality of residents’ personal care information and honor residents’ personal and property rights.
Follow safety policies and procedures and use required personal protective equipment and supplies.