Part-Time and Full-Time Concierge

Senior Living Communities Careers•Columbia, SC

About The Position

The Concierge serves as the community’s “Director of First Impressions” and is often the first point of contact for prospective residents, guests, and family members. The role supports residents and visitors, promotes community programs and sales efforts, helps maintain building security, and handles communication and office-support tasks. The position may be part-time or full-time and requires weekend availability.

Requirements

High school graduation or GED.
Telephone operating and answering experience.
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed company attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions.
Ability to work with minimal supervision.
Weekend availability.
Able to meet the role’s physical demands, including lifting or carrying up to 25 pounds and performing activities such as standing, walking, sitting, reaching, bending, kneeling, and crouching.

Nice To Haves

Certification or completed coursework in office management.
One to two years of experience in a similar concierge or administrative assistant position.

Responsibilities

Greet, engage with, and assist residents, family members, guests, and visitors in a courteous and professional manner.
Answer internal and external telephone calls and respond to pages and walkie-talkie communications.
Promote programs, outings, and events; encourage participation and assist residents or guests with registration.
Support community sales efforts by engaging visitors and prospective residents, collecting information, and promoting senior living communities.
Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
Manage the operation and maintenance of office equipment and communication devices, including call transfers.
Manage mail and newspaper delivery.
Assist the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participate in and attend required in-service training sessions.
Maintain HIPAA standards and keep resident and employee medical or healthcare information confidential.
Perform other duties as assigned.