Concierge - Full-Time/Part-Time Shifts

Village Green•Cleveland, OH

22h•$17 - $19

About The Position

Village Green is seeking an enthusiastic Concierge to serve as the first point of contact at its apartment communities. The role provides courteous, friendly service to residents and guests, shares information about community attractions and local amenities, and supports leasing activities during off hours. The position also includes handling packages, maintaining lobby materials and work areas, preparing incident documentation, and following fair housing and confidentiality policies. The posting lists pay of $17.34–$18.74 per hour plus a quarterly bonus. It describes weekday shifts as 2 PM–10 AM, or weekend shifts as 6 AM–10 PM and 10 PM–8 AM. The role requires availability to work a flexible schedule any day of the week.

Requirements

Ability to apply good common sense when assisting residents and their guests.
Availability to work a flexible schedule any day of the week.
Ability to resolve minor problems while maintaining a friendly and professional manner.
Ability to communicate effectively.
Must be team oriented.

Responsibilities

Greet residents and guests courteously and in a friendly manner as they enter the building.
Become familiar with community attractions and local amenities and provide recommendations when requested.
Provide brochures, floor plans, and other collateral to clients.
Complete guest cards, provide mini tours, and act on behalf of leasing during off hours.
Retrieve packages for residents.
Provide refreshments to residents and guests.
Maintain the Concierge Binder.
Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials specified in the binder layout.
Use the Internet to provide micro and macro information to residents and guests.
Maintain clean and orderly front desk, lobby, and applicable storage areas.
Prepare incident reports and related documentation.
Adhere to established fair housing policies.
Communicate courteously and professionally with coworkers, management, residents, vendors, and outside contacts.
Maintain the confidentiality of coworkers, management, owners, past and current residents, vendors, and outside contacts.