CONCIERGE (FULL TIME)

Compass Group•Los Angeles, CA

7d•Onsite

About The Position

The Concierge is responsible for establishing a warm, welcoming, and professional atmosphere for clients, recruits, customers, and employees. The role assists guests with service matters and concierge requests, escorts high-touch clients to meeting destinations, and provides an efficient, professional arrival and departure experience. The Concierge is also a first point of contact for lobby activities and emergencies, taking ownership of challenges and resolving them or following escalation procedures. The posting describes duties in a hospital lobby, including helping visitors and patients navigate the facility, coordinating transportation, and liaising with hospital staff. The position is at Chase Sapphire Lounge LAX in Los Angeles, California. It is full time, scheduled five days per week including weekends and holidays, with schedule flexibility required. Further schedule details are provided during the interview. The fixed pay rate is $32.65 per hour.

Requirements

At least two years of previous experience required.
Experience in a client-service or reception position.
Phone and computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Effective verbal and listening communication skills.
Ability to navigate to and from various locations throughout the facility.
Ability to multitask and work at a fast pace.
Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients.
May be required to complete and successfully pass a company-provided CPR or BLS class.
Flexibility to work a five-day schedule that includes weekends and holidays.

Responsibilities

Welcome and acknowledge all guests.
Anticipate and address guests’ needs.
Assist guests with guest-service matters, including concierge requests.
Escort high-touch clients to their meeting destinations.
Promote teamwork and quality service through daily communications and coordination with other departments.
Develop and maintain positive working relationships and support the team in reaching common goals.
Keep the front desk work area clean and orderly.
Provide guests with a professional, efficient arrival and departure experience.
Remain alert as the first point of contact for lobby activities and emergencies; take ownership of operational challenges, resolve them, or follow escalation procedures.
Review and complete checklists throughout the day and check with the manager for additional assignments during the shift.
Use designated chemicals, supplies, and equipment to maintain cleanliness of assigned spaces in accordance with OSHA regulations and property requirements.
Perform other duties as assigned.
Assist visitors and patients with navigating the hospital, coordinate transportation, and act as a liaison to hospital staff, as described in the job summary.

Benefits

Free meals at select locations.
Uniforms and laundering service at select locations.
Retirement Plan.
Associate Shopping Program.
Health and Wellness Programs.
Discount Marketplace.
Identity Theft Protection.
Pet Insurance.
Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
Medical insurance for full-time positions.
Dental insurance for full-time positions.
Vision insurance for full-time positions.
Life insurance/AD for full-time positions.
Disability insurance for full-time positions.
Commuter Benefits for full-time positions.
Employee Assistance Program for full-time positions.
Flexible Spending Accounts (FSAs) for full-time positions.
Associates may be eligible for paid and/or unpaid time off in accordance with applicable law.
Internal Employee Referral Bonus Available.