Resort Concierge (Full-Time)

BallenIsles Country Club • Wesley Chapel, FL

4d • Onsite

About The Position

Esplanade at Wiregrass Ranch in Wesley Chapel, Florida, is hiring a full-time Resort Concierge. The role greets visitors, assists members with questions and concerns, handles general administrative tasks, orients new members to the communities, and supports lifestyle and social planning. The concierge helps ensure a complete program offering for members, developing and promoting activities such as events, fitness classes, health and wellness seminars, spa programming, and tennis and pickleball programming, while supporting community relations.

Working alongside the Lifestyle Manager, the Resort Concierge plans and delivers recreational, social, travel, and entertainment programs intended to enrich members’ quality of life and enhance the Club’s vibrancy. The work includes program development, facility scheduling, Club administration, and program promotion and publicity. Programs and services, including those delivered by designated independent contractors, must be conducted consistently with Evergreen Lifestyles Management’s goals and objectives. The position is based indoors and outdoors at the Sales Gallery or Resort Amenity Center and requires flexible availability, including evenings and weekends and some holidays. Starting pay is $17 per hour.

Requirements

• Good organizational and verbal skills.
• High energy, initiative, enthusiasm, cooperation, and sound judgment and discretion.
• Basic computer knowledge, including MS Office programs such as Publisher, PowerPoint, Outlook, Word, and Excel.
• Effective public speaking and interpersonal skills; problem-solving ability; and familiarity with point-of-sale systems, registration processes, policies and procedures, equipment, materials, and products.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to conduct and actively participate in scheduled programs, with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and frequent lifting of objects up to 50 pounds.
• Ability to stand for extended periods and spend extended time using a computer; vision for some close work.
• Frequent use of hands and arms; occasional sitting, stooping, kneeling, crouching, or crawling.
• Very flexible work availability, including evenings and weekends and some holidays.

Responsibilities

• Greet members, guests, and prospective buyers; check member ID cards; answer telephone calls; and assist visitors in the Sales Gallery.
• Provide professional, courteous service, respond promptly to communications, and follow through on commitments.
• Answer questions about the Lifestyles program and recommend events, shows, and functions to members.
• Work with the Lifestyles department and Lifestyle Manager to develop, promote, prepare, and execute member events, activities, and functions.
• Assist with event and room setup and breakdown, including props, and help when facilities are in use.
• Maintain a safe and friendly environment for members, guests, and staff; respond appropriately to emergencies.
• Perform light housekeeping as needed, including stocking restrooms, cleaning glass and fitness equipment, and collecting trash.
• Inspect the pool deck, sports courts, parking lots, and boat dock for litter or activity; notify the appropriate department and management of areas needing attention.
• Replenish desk forms and materials, including orientation packages, architectural review applications, and class sign-in forms.
• Prepare monthly reports and vendor check requests as needed.
• Maintain accurate records of member and guest attendance to support increased program participation.
• Maintain staff schedules and communicate about independent contractor scheduling.
• Maintain event registration calendars and create or update records for accuracy and validity.
• Perform administrative tasks and assist with articles and the events calendar for the Lifestyle Magazine.
• Contact members and guests to inform them about new lifestyle programs.
• Use good judgment and discretion, communicate constructively about concerns, and work collaboratively with other departments, members, guests, and vendors.

Benefits

• Healthcare benefits: medical coverage if determined eligible under the ACA measurement.
• 401(k) retirement plan with employer match for employees age 19 and older.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed