Villa Concierge (Full-time)

AccorHotel • Wailea-Makena, HI

4d • Onsite

About The Position

As a Villa Concierge at Fairmont Kea Lani, you will connect villa guests with local beaches, restaurants, cultural experiences, and other destination offerings. You will serve as an ambassador for exceptional service, anticipating guest needs and working to exceed expectations so guests feel valued. The role coordinates guest requests and maintains detailed records of communications, bookings, and itineraries. When the Villa Manager is absent, you assist with villa guest check-in and check-out, respond to in-house guest questions and requests, and report guest feedback to the Manager on Duty. You also maintain accurate communication among guests, staff, management, and local partners; develop professional relationships across Fairmont properties and within the Maui hospitality community; and manage tasks in accordance with shift requirements. The position requires maintaining a clean, healthy, and safe work area, following Hawaii food-handling safety standards, participating in monthly departmental sales promotions, and providing engaging, personalized, timely, and efficient service. You should remain calm and courteous, focus on guest needs, and know the island, activities, restaurants, resort, venue menus, and offerings well enough to guide guests. The hourly rate is $29.38. The position is permanent and full-time. Applicants must be legally authorized to work in the United States; work visa sponsorship is not offered.

Requirements

• Must speak, read, write, and understand English.
• Good verbal and written communication skills.
• Service-oriented, with the ability to communicate effectively with people at all levels of authority, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and email functions.
• Knowledge of computerized Front Office systems, with emphasis on Micros-Fidelio-based programs such as Opera.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment.
• Ability to work independently and prioritize work assignments or seek clarification when needed.
• High school diploma and/or vocational training.
• At least one year of experience in a fast-paced hotel environment involving multitasking, attention to detail, administrative duties, and customer service.
• Must be legally eligible to work in the United States; visa sponsorship is not offered.

Nice To Haves

• A degree in Hotel/Hospitality or Tourism.
• Previous experience in a luxury hotel environment.
• Les Clefs d’Or certification.

Responsibilities

• Coordinate guest requests and record and track related communications, bookings, and itinerary details to achieve guest satisfaction.
• In the Villa Manager’s absence, assist with villa guest check-in and check-out, handle in-house guest questions and requests, and report guest feedback to the Manager on Duty.
• Maintain accurate, up-to-date communication among guests, staff, management, and partners.
• Develop and maintain professional relationships with counterparts at other Fairmont properties, the Maui community, and local hospitality service providers.
• Manage time efficiently and complete tasks according to shift requirements.
• Maintain a clean, healthy, and safe work area and adhere to Hawaii food-handling safety standards.
• Participate actively in monthly departmental sales promotions.
• Provide engaging, personalized, timely, and efficient service that reflects the aloha spirit.
• Focus on guest needs and remain calm and courteous.
• Maintain knowledge of the island, activities, restaurants, the resort, venue menus, and offerings to guide guests.

Benefits

• Comprehensive medical, vision, and dental benefits for regular full-time and part-time employees, including basic life insurance, TDI, and long-term disability.
• 401(k).
• One complimentary duty meal for employees working more than six hours per shift.
• Food and Beverage discount at Fairmont Kea Lani; venue-specific discounts may vary.
• Wellness offerings.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through company Academies.
• Opportunities to develop professionally and grow within the property and across the world.
• Opportunity to contribute through corporate social responsibility activities.
• Team activities and recognition opportunities, including staff hikes, beach clean-ups, appreciation luncheons, and birthday holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED