Concierge | Full Time

Omni Hotels & Spas•Amelia Island, FL

About The Position

The Concierge goes above and beyond guest expectations by providing assistance and services that help ensure a pleasurable stay. The role involves arranging bookings and transportation, sharing information about local points of interest, coordinating special requests and guest amenities, and working with other hotel departments to meet guests’ needs. The Concierge also helps maintain a clean and tidy lobby and proactively seeks ways to improve the guest experience.

Requirements

Previous luxury hotel experience is required.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer-service orientation.
Ability to multitask.
Attention to detail and excellent organizational skills.
Knowledge of the surrounding area and its attractions.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office software.

Responsibilities

Arrange bookings and reconfirm airline tickets.
Become fully acquainted with local points of interest.
Arrange restaurant reservations and limousines as requested by guests.
Ensure parcels, mail, and special deliveries are delivered to guest rooms.
Partner with Housekeeping to keep the lobby clean and tidy.
Perform special duties as required by management.
Set up amenities for guests celebrating special occasions.
Prepare special packages that include concierge pre-calls and specialized amenities.
Interact with other departments to ensure guest needs are met.
Speak with guests in a friendly, warm manner and make them feel welcome.
Proactively seek ways to improve the hotel experience for guests.
Handle special requests such as flowers, telegrams, rental cars, luggage forwarding, and private cars.
Perform other duties as required by management.