Villa Concierge (Full-time)

AccorHotel • Wailea-Makena, HI

3d • Onsite

About The Position

The Villa Concierge connects villa guests with local beaches, restaurants, cultural experiences, and other destination offerings. The role serves as an ambassador for exceptional service, anticipating guest needs and working to exceed expectations so guests feel valued. The concierge coordinates guest requests and itineraries, maintains accurate communication among guests, staff, management, and partners, and supports villa check-in and check-out when the Villa Manager is absent. The position also requires knowledge of Maui, resort activities and offerings, and hospitality service providers; efficient completion of shift duties; adherence to food-handling and workplace safety standards; and active participation in departmental sales promotions. The hourly rate is $29.38.

Requirements

• Ability to speak, read, write, and understand English.
• Good verbal and written communication skills.
• Service orientation and ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and email functions.
• Knowledge of computerized Front Office systems, with emphasis on Micros-Fidelio-based programs such as Opera.
• Ability to multitask and pay attention to detail in a fast-paced, high-volume environment.
• Ability to work independently and prioritize work assignments or seek clarification about priorities.
• High school diploma and/or vocational training.
• At least one year of experience in a fast-paced hotel environment involving multitasking, attention to detail, administrative duties, and customer service.
• Must be legally eligible to work in the United States and provide identification proving work authorization; work visa sponsorship is not offered.

Nice To Haves

• A degree in Hotel/Hospitality or Tourism.
• Previous experience in a luxury hotel environment.
• Les Clefs d’Or certification.

Responsibilities

• Coordinate guest requests and record and track relevant communications, bookings, and itinerary details to support guest satisfaction.
• When the Villa Manager is absent, assist with villa guest check-in and check-out, respond to in-house guest questions and requests, and report guest feedback to the Manager on Duty.
• Maintain accurate, up-to-date communication among guests, staff, management, and partners.
• Develop and maintain professional relationships with counterparts at other Fairmont properties, the Maui community, and local hospitality service providers.
• Manage time efficiently and complete tasks according to shift requirements.
• Maintain a clean, healthy, and safe working area and follow State of Hawaii food-handling safety standards.
• Participate in monthly departmental sales promotions.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.
• Focus on guest needs and remain calm and courteous.
• Maintain knowledge of the island, activities, restaurants, the resort, venue menus, and offerings to guide guests.

Benefits

• Comprehensive medical, vision, and dental benefits, including extended benefits for regular full-time and part-time employees: basic life insurance, TDI, and long-term disability.
• 401(k).
• One complimentary duty meal for employees working more than six hours per shift.
• Food and Beverage discounts at Fairmont Kea Lani; venue and discount may vary.
• Wellness offerings.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and across the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED