Concierge

The Michaels Organization • Wilmington, DE

9d

About The Position

The Concierge provides customer service to residents, guests, prospective residents, vendors, contractors, and others entering the building. The role supports residents and building operations by managing visitor notifications, elevator access, keys, messages, deliveries, and resident requests. The Concierge also responds to leasing inquiries when the office is closed, communicates issues to management, and maintains cleanliness in designated common areas.

The position works primarily in an office environment and may involve exposure to cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work may be required. The listed pay is $16.00 per hour.

Requirements

• At least 6 months of customer service experience.
• High school diploma or equivalent.
• Excellent organization skills.
• Professional business appearance.

Responsibilities

• Pleasantly acknowledge anyone entering the building, including residents, prospective residents, and residents’ guests.
• Notify residents when they have visitors.
• Key residents, visitors, and contractors to their desired elevator floor when required.
• Answer the phone when the office is closed and take messages.
• Track resident and vendor keys checked out by contractors.
• Help residents dispose of trash that is too large to fit in the trash chute.
• Deliver newspapers and other information to residents.
• Hold mail for residents away on vacation and keep track of and distribute packages, dry cleaning, and other resident services.
• Address resident noise complaints and other issues, and communicate them to management through incident reports.
• Clean the lobby, desk area, lobby bathroom, coffee room, elevators, and elevator lobbies as needed.
• Take maintenance requests and page maintenance for emergencies as needed.
• Handle phone and walk-in leasing inquiries when the office is closed; provide prospective residents with leasing information, brochures, and floor plans, and relay their contact information to office staff.
• Perform other duties as requested by Management.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED