Concierge

Sunrise Senior Living • Burlington, MA

10d • $16 - $20

About The Position

As a Concierge at Sunrise Senior Living, you create the first impression of the community by welcoming residents, families, and visitors and helping ensure a warm, safe, and organized experience. You serve as the face of the community, making sure interactions reflect Sunrise’s hospitality and service standards.

The role includes greeting and assisting visitors, handling calls and messages, supporting Sales with community inquiries, helping prepare for move-ins, and maintaining front-desk and Bistro areas. You also provide administrative support, manage appointments and mail, maintain resident rosters, monitor visitor sign-in and safety procedures, process meal tickets, and assist with basic office tasks.

The stated pay range is 15.92–19.90. Sunrise describes benefits and growth opportunities and notes that some benefits have eligibility requirements.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organization, excellent time management, and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly and take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, distribute mail, and maintain resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.
• Help ensure interactions reflect Sunrise’s hospitality and service standards.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, which offers pay within hours of a shift.
• Tuition reimbursement.
• Sunrise may offer discretionary and/or non-discretionary bonuses, subject to position, plan availability, and performance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED