Concierge

American House Senior Living Communities • Bonita Springs, FL

7d

About The Position

The Concierge works under the general direction of the Executive Director and helps manage and maintain the integrity of the building during weekends and scheduled shifts. The role provides customer service to residents and guests, administrative and clerical support, and assistance with resident concerns and weekend activities. The Concierge also carries out required emergency procedures and reports emergencies and repair needs to the appropriate leaders.

Requirements

• Proficiency in word processing, spreadsheets, and email.
• Availability for shifts from 4 p.m. to 8 p.m., three to four days per week, including weekends.

Responsibilities

• Provide high-quality customer service to residents.
• Answer a multiline telephone, screen calls, and direct them to the appropriate destination.
• Greet guests and residents entering the building and direct them as needed.
• Respond to and address resident concerns that arise during the shift.
• Provide general administrative and clerical support.
• Schedule appointments.
• Receive and sort mail and deliveries.
• Carry out emergency procedures required during the shift.
• Use the BILD sales system successfully and maintain knowledge of it.
• Run or oversee weekend activities.
• Notify the Executive Director of emergency situations.
• Identify areas or items needing repair and report them to the Assistant Director.
• Perform other duties as assigned by the Executive Director.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed