Concierge
About The Position
As a Concierge at Sunrise Senior Living, you create the first impression of the community by welcoming residents, families, prospective families, and visitors and helping ensure a warm, safe, and organized experience. You serve as the face of the community, reflecting Sunrise’s hospitality and service standards in every interaction. The role supports the community’s front desk and Bistro area, Sales team, recruitment efforts, and administrative operations. Duties include handling calls and messages, sharing community information, preparing for move-ins, managing appointments and mail, maintaining resident rosters, monitoring visitor and safety procedures, processing meal tickets, and completing basic office tasks.
Requirements
- High school diploma or GED.
- Strong customer service and communication skills.
- Organization, excellent time management, and follow-through.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and basic computer systems.
- Ability to maintain professionalism and confidentiality.
Responsibilities
- Greet visitors, residents, and prospective families professionally and warmly.
- Answer and route calls promptly and take accurate messages.
- Provide community overviews and support the Sales team with inquiries.
- Assist with move-in preparations and marketing materials.
- Maintain a welcoming front desk and Bistro area.
- Support recruitment efforts and perform administrative data entry.
- Manage appointments, mail distribution, and resident rosters.
- Monitor safety protocols, visitor sign-in, and emergency procedures.
- Process meal tickets and assist with basic office tasks.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability plans
- Retirement savings plans
- Employee Assistance Program
- Discount program
- Paid time off (PTO)
- Sick time
- Holiday pay
- myFlexPay, allowing employees to get paid within hours of a shift
- Tuition reimbursement
- Potential discretionary and/or non-discretionary bonuses, subject to position, program, and performance eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
