Concierge

Cardinal Group Companies•Indianapolis, IN

About The Position

The Concierge is a part-time, non-exempt role responsible for providing high-quality, hospitality-first service at the front desk and helping lead the front desk team. The Concierge is the first point of contact for residents, prospective residents, and visitors, and supports building access, package handling, resident requests, and the upkeep of shared spaces. The position works in an office environment and routinely uses standard office equipment. The role may also include other related duties assigned by the Team Leader.

Requirements

High school diploma or equivalent.
Friendly, professional, and approachable demeanor.
Excellent verbal and written communication skills.
Strong organization and attention to detail.
Ability to use Microsoft Word and Outlook accurately and effectively.
Ability to lift up to 40 pounds.
Ability to work up to 40 hours per week, including evenings and weekends.
Ability to live out the company’s culture and core values every day.

Nice To Haves

Customer service or hospitality experience preferred.

Responsibilities

Serve as the first point of contact for residents, prospective residents, and visitors; greet people in person and by phone, answer questions, and direct inquiries to the appropriate team member.
Deliver a hospitality-first front desk experience so residents and guests feel welcomed, informed, and cared for.
Monitor building access and visitor check-in, following community safety and security procedures.
Receive, log, and distribute resident packages and deliveries accurately and on time.
Take maintenance requests and resident concerns, route them to the appropriate team member, and follow up as needed.
Keep the lobby, front desk, and amenity spaces clean, organized, and presentable.
Use Microsoft Word and Outlook to create documents, send emails, and manage calendars and appointments.
Contribute to the team by completing additional tasks as needed.
Complete required company training.
Perform other related duties as assigned by the Team Leader.