Concierge

Atlantic Realty Partners Inc•Atlanta, GA

8d•$0 - $20•Onsite

About The Position

The Concierge role is responsible for providing superior customer service to all guests and residents. Serves as the first point of customer service contact to our residents, their guests, and potential residents. Assists with ensuring the security of the property and company assets. The Concierge role will also be cross-trained to assist the Leasing Consultants during busy periods.

Requirements

Superior customer service skills
Professional manner and attitude
Ability to track personal packages and deliveries
Knowledge of neighborhood events and happenings
Ability to monitor private vehicles
Ability to arrange transportation with third-party services
Ability to maintain cleanliness of building exterior and interior glass, metal, and marble
Ability to inform Property Manager of maintenance or repair needs
Ability to report all injury incidents
Ability to check and maintain amenities, including coffee station supplies
Ability to check and clean appliances
Ability to check and report issues with televisions, internet, and phone services
Ability to review CRM Community Queue and conduct work order and move-in follow-up
Ability to post elevator reservation and event notices
Ability to answer calls, schedule appointments, complete guest cards, sort mail, and file documents
Ability to review emails from Rent Café and enter data in Yardi Renters Interface
Ability to review and respond to emails from IPNMC
Ability to review CRM Concierge, check permission to enters, and print updates
Ability to confirm move-ins and move-outs and conduct outreach
Ability to train security staff
Ability to develop and track systems for luggage carts, lockouts, and guest/delivery check-in
Ability to perform other duties as assigned by the Property Manager
Ability to check appointments on the dashboard
Ability to walk routes for appointments and create work orders
Ability to maintain an active and ongoing show-list
Ability to review email/CRM queue and complete outreach
Ability to assist with renewal outreach
Ability to confirm key collection/return for move-ins/outs
Ability to date stamp and file mail
Ability to post ads on Craigslist (in absence of Leasing Consultant)
Ability to compile and complete applicant files
Ability to conduct marketing outreach

Nice To Haves

Cross-trained to assist Leasing Consultants

Responsibilities

Greets all residents and visitors
Represents the company in a professional manner at all times. Consistently maintains a professional and courteous manner and attitude when dealing with residents, visitors, coworkers, and the general public.
Tracks personal packages and deliveries for residents
Assist delivery services in properly logging items that are not accommodated by the Luxerone boxes or when carriers have large amounts of packages.
Stays informed about neighborhood events and happenings
Monitor private vehicles to prevent them from blocking emergency vehicle designated spaces
Arranges for appropriate resident and visitor transportation with third-party services
Maintains standard of front and entrance to the building by removing debris and trash
Inspects and cleans all front building glass, metal and marble and cleans as necessary
Inform Property Manager of any necessary maintenance or repairs
Reports all injury incidents involving residents, guests, and other associates to Property Manager
Check Amenities Routinely: Request Cleaning of Maintenance as needed/ Wipe Down Coffee Station and Check Supplies. Determine the number of coffee supplies needed and keep track of inventory. Submit an order to the vendor via email or phone call.
Check all cabinets, fridges, ice makers, stoves, microwaves, tables for cleaning needs. Create work orders as needed.
Check All Televisions and Lights to make sure they are on and functioning. Report any down televisions and/or internet/phone outages.
Review CRM Community Queue and conduct work order and move in follow-up.
Post Elevator Reservation notices, as well as event notices.
Provide support to leasing/management staff by answering calls, scheduling appointments while completing guest cards, sorting mail, and filing documents.
Review Emails from Rent Café for uploaded renter’s insurance policies and enter data in Yardi Renters Interface.
Report any down televisions and/or internet/phone outages.
Review Emails from IPNMC and respond or forward according to message.
Review CRM Concierge. Check Permission to enters and print out updates. This will remain the practice until the security agency receives credentials to review permissions themselves.
Review CRM Community Queue and conduct work order follow-up. See if Move-in Checklists need work orders and follow up with completed work orders.
Provide support to leasing/management staff by answering calls, scheduling appointments whilst completing guest cards, sorting mail, and filing documents.
Confirm All Move Ins & Move Outs have occurred for the day; Complete Outreach to any that have not occurred.
Post Elevator Reservation notices, as well as event notices.
Training Security Staff, as needed.
Developing/tracking system for luggage carts, lockouts, and guests/delivery check-in.
Performs other duties as assigned by the Property Manager.
Check appointments on the dashboard. Walk route for appointments and create work orders for maintenance to address any unit or common area issues for your tour and call over the radio. Have an active and ongoing show-list.
Review Email/CRM Queue and complete outreach.
Assist with renewal out-reach.
Check Move-Ins/Outs: Confirm when keys are being collected/returned to the office. Post all Move-Ins/Outs by the end of the day.
Open Mail as needed, always date stamp and place inappropriate location.
Provide Resident Assistance with any and all inquiries.
Send out end-of-day leasing email to appropriate personnel.
In the absence of a Leasing Consultant, post three (3) ads on Craigslist/proof daily
Compile/Complete Applicant Files, ensure all items on the incentive sheets are fully complete in order to be paid commissions.
Conduct Marketing outreach routinely.