Concierge

K2 Services•New York, NY

8d•$25

About The Position

We are seeking a Concierge to serve as a welcoming first point of contact for clients, guests, vendors, and employees. This role combines front desk reception, hospitality, conference room support, workplace coordination, and administrative responsibilities in a professional corporate environment.

Requirements

2+ years of experience in reception, hospitality, office services, workplace experience, customer service, or a related field preferred.
Previous experience in a corporate or professional office environment strongly preferred.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional, polished, and welcoming demeanor.
Strong organizational skills with excellent attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Comfortable interacting with individuals at all levels of an organization.
Proficient with Microsoft Office, particularly Outlook and Excel.

Responsibilities

Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees.
Welcome and greet visitors, employees, and vendors in a warm and professional manner.
Register guests, issue visitor identification badges, maintain visitor logs, and follow all building security procedures.
Direct guests to waiting areas, conference rooms, and appropriate staff members.
Maintain a clean, organized, and professional Front of House/Reception area.
Answer incoming calls promptly and professionally, screen calls, take messages, and route calls to the appropriate parties.
Provide exceptional customer service by responding to inquiries, identifying needs, and resolving concerns in a timely manner.
Provide in-house beverage and hospitality services to clients and guests, including preparing coffee upon request.
Monitor client and conference rooms, including setup, refreshments, resets, and post-meeting cleanup.
Assist with conference room scheduling and maintain accurate scheduling records and manual Excel trackers.
Set up conference rooms according to meeting requirements and client specifications.
Assist with printing and basic IT-related requests.
Submit Building Engines work orders for office-related issues and weekly visitor passes.
Assist employees with locating and reserving desks through Condeco or on-site during peak occupancy periods.
Order snacks, beverages, stationery, and other office supplies through approved vendors such as Amazon.
Coordinate internal and external lunch orders for meetings and events.
Prepare shipping labels and process FedEx packages as requested.
Assist with ordering business cards and other workplace materials.
Complete and route forms accurately and in a timely manner.
Assist with various office filing, administrative, invoicing, and reporting projects.
Create, update, and maintain procedures and protocols as needed.
Support process improvement initiatives by identifying opportunities to improve workplace operations.
Open and close the work area according to scheduled hours, ensuring the space is fully prepared for daily operations.
Maintain a high level of communication with all levels of staff, clients, and customers.
Maintain a professional appearance and demeanor at all times.
Perform other administrative and workplace support duties as assigned.