Concierge

Cogir Management, USA • Mill Creek, WA

7d

About The Position

The Concierge provides front desk coverage and exceptional customer service in a senior living community, serving as the first point of contact for residents, families, visitors, and guests. The role helps create a welcoming and supportive environment by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Requirements

• High school diploma or equivalent.
• At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone and direct calls and inquiries as needed.
• Greet families, residents, guests, and vendors.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, including data entry, scheduling, and light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Benefits

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (pay on demand).
• Health, dental, vision, and life insurance.
• Paid vacation, holidays, and sick leave.
• 401(k) with company match.
• Free meals at work.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED