Concierge

South Mountain Healthcare and Rehabilitation Center•Union, NJ

3d•Onsite

About The Position

The Concierge serves as the welcoming face of the skilled nursing and rehabilitation facility. This role is responsible for creating a warm, professional, and supportive first impression for residents, families, visitors, and vendors while assisting with non-clinical needs and enhancing the overall resident and family experience. The Concierge plays a key role in customer service, communication, and coordination within the facility.

Requirements

Strong interpersonal and communication skills
Ability to interact compassionately with elderly residents and their families
Professional appearance and demeanor
Basic computer skills (email, phone systems, scheduling software)
Ability to multitask and remain calm in a fast-paced healthcare environment

Nice To Haves

Previous experience in customer service, hospitality, healthcare, or senior care preferred

Responsibilities

Greet residents, families, visitors, and guests in a courteous, compassionate, and professional manner
Serve as the primary point of contact
Assist residents and families with general questions, directions, and facility information
Coordinate visitation logistics and ensure compliance with facility policies and safety procedures
Support admissions, discharges, and tours by welcoming new residents and families and assisting as directed
Communicate resident or visitor concerns to appropriate departments promptly and professionally
Monitor lobby and common areas to ensure a clean, safe, and welcoming environment
Collaborate with nursing, social services, activities, and administration to enhance resident satisfaction
Uphold resident rights, dignity, and confidentiality at all times
Adhere to HIPAA regulations and facility privacy policies
Perform other duties as assigned to support facility operations and resident experience