Concierge

Novel Place Blue Springs•Blue Springs, MO

13h•$16 - $17

About The Position

The Concierge is the first impression of the Community and is responsible for greeting visitors, arranging property tours, answering a multi-line telephone, and providing clerical support to administrative staff. This temporary full-time position has the potential to become permanent and is expected to continue through at least the first week of February 2027. The position reports to the Concierge Service Manager and is classified as non-exempt. The Concierge supports Evolve Senior Living’s mission, values, and organizational goals while providing a welcoming and professional experience for residents, families, visitors, coworkers, and the public. Duties include responding to inquiries, directing visitors, assisting with general requests, handling telephone and mail tasks, maintaining an orderly reception area, and supporting property marketing and office operations. The role requires professional communication, administrative knowledge, experience with Microsoft software, and the ability to remain calm and make independent decisions when circumstances warrant. Work takes place both inside and outside and involves regularly walking, standing, sitting, and climbing stairs, as well as lifting, carrying, and pushing items of varying weights.

Requirements

High school diploma or equivalent preferred.
Ability to read, write, and understand English and follow written or oral instructions.
Ability to make independent decisions when circumstances warrant and remain calm during emergencies.
Ability to deal professionally with personnel, residents, family members, visitors, and the public.
Knowledge of administrative practices, processes, and guidelines.
Experience using computer software, including Microsoft software.
Patience, professionalism, a cheerful disposition, and enthusiasm, with the ability to interact with residents, staff, and visitors at their current maturity level.
Ability to continuously perform duties involving walking, standing, or sitting.
Ability to work both inside and outside.
Ability to lift, carry, and push 0–10 pounds constantly, 11–50 pounds frequently, and 51–100 pounds occasionally.
Ability to climb stairs frequently; an elevator may be used as an alternative if available.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Support the organization’s mission, core values, goals, culture, and vision.
Complete all state-mandated continuing education hours each year.
Promote teamwork through cooperative interactions with coworkers and other departments.
Maintain a positive and professional image through actions and dress.
Promote the property and communicate the organization’s values to residents, visitors, coworkers, and the community.
Greet visitors seeking information about the property and respond to people visiting or meeting with administrative personnel.
Direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Arrange property tours for spontaneous visitors and scheduled appointments.
Answer telephones, record information, and route calls or messages appropriately.
Maintain knowledge of the property’s services, programs, and other pertinent information.
Handle the mail meter, stamps, copying, and other office-operation tasks.
Administer required medical screening.
Process incoming mail, sort property mail, and distribute it to mailboxes.
Keep the reception area neat and orderly, maintain current property literature, remove excessive or outdated literature, and ensure coffee or refreshments are fresh and available.
Perform clerical duties for property staff as directed by the supervisor.
Support the Community’s marketing efforts through positive interactions during tours and telephone contact with the public, and as directed by a supervisor.
Immediately communicate observed or suspected changes in a resident’s condition to a supervisor.
Maintain a safe work environment for staff, residents, and guests in accordance with established safety standards.
Perform other duties consistent with the position as assigned.