Wellness Concierge/ Membership Sales

Root Whole Body•Portland, OR

1d•Onsite

About The Position

Root Whole Body is hiring a full-time, non-exempt Wellness Concierge / Membership Sales Associate to support its membership-driven wellness community. This is a client-facing, goal-oriented role combining hospitality, appointment management, and sales. The associate guides new and returning clients toward services and Whole Body Health Accounts, takes initiative to follow up and fill the schedule, and works to meet performance targets. The role includes membership sales and revenue growth, schedule optimization and outbound sales, intentional client service, and collaboration with practitioners and team members. The associate works onsite in an active, social, performance-driven wellness space, engaging with clients and managing systems throughout the shift. Shifts are opening (7 a.m.–3 p.m.), mid (10:30 a.m.–6:30 p.m.), or closing (12:30–8:30 p.m.), and include weekends.

Requirements

At least 2 years of experience in a client-facing role, such as boutique fitness, spa, salon, hospitality, or a similar environment.
At least 1 year of sales or membership sales experience with measurable targets.
Demonstrated ability to meet or exceed sales goals.
Comfort with outreach, rebooking, and closing sales conversations.
Availability for evenings and at least one weekend day.
Ability to balance hospitality and sales in a fast-paced, performance-driven environment.
Ability to stand and move for extended periods.
Ability to occasionally lift up to 25 pounds.

Nice To Haves

Experience with Mindbody or similar booking or CRM systems.
Experience in membership-based businesses such as fitness studios, med spas, or wellness clinics.
Personal alignment with wellness, integrative health, or holistic care.

Responsibilities

Drive new Whole Body Health Account sign-ups and meet or exceed monthly sales goals.
Recommend services, packages, and memberships based on client needs.
Rebook clients and upsell services at every touchpoint using a structured checkout process.
Track personal KPIs, including conversion rate, bookings, and membership sales, and take ownership of results.
Manage the schedule to maximize booked capacity and minimize gaps.
Conduct outreach by phone, text, and email to fill open appointments and re-engage clients.
Identify opportunities to shift bookings and increase practitioner utilization.
Use Mindbody and CRM tools to support repeat business and retention.
Create a warm, polished first impression and guide clients toward next steps.
Lead tours and explain Root’s services, value, and membership model.
Respond to client questions and objections with empathy and confidence.
Ensure client profiles, payments, waivers, and documentation are complete and accurate.
Collaborate with practitioners and team members to support smooth daily operations.
Contribute to a respectful, accountable, high-energy team culture.
Stay organized, adaptable, and solutions-focused during busy shifts.