Membership Concierge

Life Time Inc. • Charlotte, NC

1d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps create a welcoming and valued experience for everyone visiting Life Time. It offers a fun, healthy work environment and focuses on building value-based relationships that increase member loyalty and support members in meeting their healthy way of life goals.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Demonstrate a commitment to serving others.
• Have effective communication skills and good verbal communication.
• Have a passion for living a healthy way of life.
• Be able to multitask and deliver high-quality customer service in a fast-paced environment.
• Be able to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
• Build relationships with members and guests using a hospitality mindset and regularly create extraordinary experiences.
• Assist members with transactions and general account changes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed