Membership Concierge

Life Time Inc. • South Jordan, UT

2d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates each individual’s contributions and recruits, hires, trains, and promotes based on merit and qualifications.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfort working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests through a hospitality mindset and regularly create extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Assist with account maintenance, member needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED