Membership Concierge

Life Time • South Jordan, UT

6h

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression through hospitality certification levels and create a customized succession plan to realize your professional goals.

The role serves as a first point of contact for members and guests entering the resort, supports member engagement and acquisition through phone calls and outreach, and assists with account maintenance and transactions. The Membership Concierge also provides information about club programming, events, pricing, and policies; supports new membership sales and member retention; and helps resolve member questions and concerns.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions and recruits, hires, trains, and promotes based on merit and qualifications.

Requirements

• High school graduate or equivalent.
• One to two years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Skilled at multitasking, delivering high-quality customer service and service recovery, and communicating verbally.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.
• Effective communication skills.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
• Assist with account maintenance, member needs and changes, and transactions, including payments for programs, services, and products.
• Serve as a key contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
• Progress through hospitality certification levels and develop a customized succession plan for professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED