Membership Concierge

Life Time•Fishers, IN

16h

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests while promoting Life Time to prospective members and supporting club acquisition and retention goals. The role serves as a leader on the Concierge Team by sharing expertise and modeling service-focused behaviors. It builds value-based relationships to increase brand loyalty and help members pursue their healthy way of life goals.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate check-in for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Build relationships with members and guests and create exceptional service experiences.
Assist with account maintenance and process member requests, changes, and transactions, including payments for programs, services, and products.
Assist members requesting to cancel by communicating available options and facilitating the option best suited to the member.
Resolve member questions and concerns using appropriate tools and resources to support customer satisfaction.
Customize the buying experience for prospective members by recommending amenities and programs aligned with their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.