Membership Concierge

Life Time•Eden Prairie, MN

13d

About The Position

The Membership Concierge delivers high-quality customer service to members and guests, promotes Life Time to prospective members, supports the buying experience, and contributes to club acquisition and retention goals. The role serves as a leader on the Concierge Team by sharing expertise and modeling service-oriented behaviors. It focuses on building value-based relationships that strengthen brand loyalty and support members in their healthy way of life goals. The position is hourly, with wages starting at $19.75 and paying up to $26.50 based on experience and qualifications. Life Time describes its workplace as inclusive, diverse, and equitable, and as an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate check-in for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
Proactively build relationships with members and guests and create exceptional service experiences.
Assist members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
Participate in the Certified Retention Team by assisting members who request to cancel, communicating their options, and facilitating the option best suited to them.
Handle member questions and concerns through service recovery, using appropriate tools and resources to find solutions and ensure satisfaction.
Customize the buying experience for prospective members by encouraging involvement in amenities and programs aligned with their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the Life Time brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.
Share expertise and model service-oriented behaviors as a leader on the Concierge Team.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For eligible full-time team members: medical, dental, vision, and prescription drug coverage.
For eligible full-time team members: short-term and long-term disability insurance.
For eligible full-time team members: life insurance.
For eligible full-time team members: pre-tax flexible spending and dependent care plans.
For eligible full-time team members: parental leave and adoption assistance.
For eligible full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For eligible full-time team members meeting the required income threshold: deferred compensation plan.