Membership Concierge

Life Time • Sugar Land, TX

5d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

• Skilled at multitasking, delivering high-quality customer service, service recovery, and verbal communication.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion for serving others.
• Effective communication skills.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests and regularly create extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition.
• Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies.
• Assist members with account maintenance, processing needs, changes, and transactions, including program, service, and product payments.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED