Membership Concierge
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will build your skills and professional network through self-directed progression through hospitality certification levels and create a customized succession plan to realize your professional goals. This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition, account maintenance and transactions, new membership sales and retention, and service recovery. The position requires strong multitasking, customer service, verbal communication, and the ability to work in a fast-paced environment while standing for up to four hours at a time. The hourly pay range is $18.75 to $22.25, based on experience and qualifications. Life Time provides team members with a subsidized membership, product and service discounts, a 401(k) plan with company discretionary match for team members age 21 and older, and training and professional development. Additional benefits are available to full-time team members.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Complete the Retention Specialist Certification within 60 days of hire.
- Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
- Effective verbal communication skills.
- Comfort working in a fast-paced environment.
- Ability to stand for four hours at a time.
- Friendly and outgoing demeanor.
- Passion for serving others.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
- Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem-solving and service recovery, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- For full-time team members: medical, dental, vision, and prescription drug coverage.
- For full-time team members: short-term and long-term disability insurance.
- For full-time team members: life insurance.
- For full-time team members: pre-tax flexible spending and dependent care plans.
- For full-time team members: parental leave and adoption assistance.
- For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- For full-time team members who meet the required income threshold: deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
