Concierge

E11EVEN Club Hotel & Residences • Miami, FL

20h

About The Position

The Concierge is responsible for creating a welcoming first impression and providing guests with current information about the local area, attractions, and events. The role includes greeting guests, answering questions, and offering recommendations and directions for restaurants, attractions, and events. The Concierge also assists with reservations and guest requests, maintains current local information and hotel materials, supports the front desk when needed, and helps ensure the cleanliness of the lobby and entrance areas.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Excellent time management skills.
• Ability to prioritize multiple requests and multitask.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to prioritize departmental functions to meet deadlines.
• Maintain regular attendance as required by scheduling and hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Ability to maximize productivity, identify problem areas, and assist in implementing solutions.
• Ability to handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality of information.
• Ability to show initiative, including anticipating guest or operational needs.

Nice To Haves

• Experience in a hotel or related field preferred.

Responsibilities

• Provide information and assist guests with restaurants, theater and musical productions, airlines, automobile rentals, transportation directions, office services, beauty and barber establishments, and other appropriate services; make reservations as needed.
• Maintain current listings of local and area attractions, special events, and activities.
• Maintain listings of local transportation guides, churches, sports arenas, and similar resources.
• Provide operating hours for restaurants, lounges, and shops within the hotel.
• Provide information, maps, and directions as required.
• Maintain the lobby reader board.
• Maintain property brochure racks and order and restock brochures when necessary.
• Know emergency procedures and assist or respond accordingly.
• Make personalized calls to VIPs and other designated guests to welcome them to the hotel.
• Communicate daily functions and their locations in the hotel to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieving packages.
• Provide gift certificates for purchase.
• Maintain in-room TV channel listings.
• Show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED