Concierge

Sterling • Coral Gables, FL

1d

About The Position

The Concierge enhances the overall Resident experience by serving as the community’s first point of contact for a variety of support and administrative needs. The role provides friendly, courteous, helpful, timely, and professional service in The Sterling Touch® manner, with the goal of achieving a high level of Resident satisfaction. The Concierge performs clerical tasks, coordinates activities, manages requests, distributes correspondence, directs phone calls, and interacts with visitors, guests, residents, and team members. The position works under the direction of the Business Office Manager and follows the Community’s standards, processes, procedures, practices, and philosophy.

Grand Living provides distinctive senior living communities with luxury-inspired amenities and a focus on personal service. The position is full-time, requires flexibility to work both the 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts, and includes weekdays and rotating weekends.

Requirements

• High school diploma or GED.
• Ability to read, write, and understand English to communicate with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull, and work continuously without sitting for extended periods.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.
• Must be flexible and available to work both the 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts.
• Availability to work weekdays and rotating weekends.

Nice To Haves

• Customer service experience in the senior housing field.

Responsibilities

• Serve as the community’s first point of contact for support and administrative needs.
• Provide friendly, courteous, helpful, timely, and professional service to promote Resident satisfaction.
• Perform clerical tasks and coordinate activities.
• Manage requests and distribute correspondence.
• Direct phone calls.
• Interact with visitors, guests, residents, and fellow team members.
• Follow Community standards, processes, procedures, practices, and philosophy under the direction of the Business Office Manager.

Benefits

• Competitive compensation.
• Full benefits package for full-time employees.
• Paid Time Off: 120 hours in the first year, increasing to 160 hours in the second year and continuing to build with length of service.
• Affordable medical, dental, vision, and other insurance options.
• 401(k) with a 4% company match on a 5% contribution.
• Automatic life insurance and AD&D coverage for all team members.
• Employee assistance program (EAP).
• Free employee meals, subject to eligibility requirements.
• Access to Grand Spa & Fitness facilities at designated times.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED