Lexus Concierge

Hendrick•Charlotte, NC

1d•Onsite

About The Position

The Lexus Concierge introduces customers to their new vehicles, reviews vehicle features, and delivers vehicles in accordance with dealership and manufacturer guidelines. The role coordinates vehicle delivery, checks that each vehicle is detailed, fueled, equipped with requested accessories, and ready for the customer, then personalizes the feature demonstration to the customer's needs. The concierge explains vehicle ownership benefits, dealership services and amenities, warranties, and relevant documents; completes customer registration as required; and introduces customers to the Service department and its facilities. The position works closely with department managers to support customer satisfaction and maintain customer satisfaction index (CSI) at or above company standards. Duties also include keeping the work area organized, clean, and safe; participating in required training; accurately recording hours worked; following safeguards, company policies, and safety rules; and performing other duties as assigned. The role has no direct supervisory responsibilities. Work is performed throughout the dealership, mainly in the Sales showroom, and includes frequent customer interaction, clerical and administrative responsibilities, and movement indoors and outdoors. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The employee is regularly required to talk or hear and frequently required to stand, walk, and sit.

Requirements

High school diploma.
Prior customer service experience.
Strong technology and organizational skills.
Valid driver's license.
Intermediate knowledge of Microsoft Office products.
Ability to understand and demonstrate technology to customers.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Coordinate vehicle delivery with the customer.
Verify the vehicle is detailed, fueled, equipped with requested accessories, and ready in the delivery area.
Demonstrate interior and exterior vehicle features and personalize the delivery to the customer's needs.
Explain vehicle ownership benefits, dealership services and amenities, warranties, and relevant documents.
Complete customer registration according to manufacturer guidelines.
Familiarize customers with Service department personnel and service areas.
Present vehicle keys and relevant documents to the customer.
Work with department managers to ensure customer satisfaction.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the Company's Core Values and perform other duties as assigned.