Lexus Concierge

Hendrick Automotive Group•Charlotte, NC

1d•Onsite

About The Position

The Lexus Concierge introduces customers to their new vehicles, reviews vehicle features, and delivers vehicles according to dealership and manufacturer guidelines. The position coordinates vehicle deliveries, ensures vehicles are ready for customers, explains warranties and documents, and helps customers become familiar with dealership services and amenities. The role has no direct supervisory responsibilities. The work takes place throughout the dealership, mainly in the Sales showroom, and includes frequent customer interaction, clerical and administrative tasks, and movement indoors and outdoors. The position requires regular, predictable attendance; scheduled shifts may include evenings, weekends, and holidays. This role is subject to revision at the company’s discretion, and other duties may be assigned.

Requirements

High school diploma.
Prior customer service experience.
Strong technology and organizational skills.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Ability to understand and demonstrate technology to customers.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and to present information effectively in one-on-one and small-group settings.
Ability to add, subtract, multiply, and divide.
Ability to apply common sense to carry out instructions and handle standardized situations.
Regular and predictable attendance.

Nice To Haves

Automotive field of study or work experience.
Up to 3 years of desired work experience.

Responsibilities

Coordinate vehicle delivery with customers.
Ensure vehicles are detailed, fueled, equipped with requested accessories, and ready in the delivery area.
Demonstrate vehicle interior and exterior features and personalize the delivery to the customer’s needs.
Explain the benefits of vehicle ownership, dealership services and amenities, warranties, and documents.
Complete customer registration according to manufacturer guidelines.
Introduce customers to Service department personnel and service areas.
Present vehicle keys and relevant documents to customers.
Work with department managers to support customer satisfaction.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.