Concierge

Air Methods • Lihue, HI

1d

About The Position

The Concierge offers personalized recommendations and assistance with booking events, activities, tours, attractions, and other services at travelers’ destinations. The role works closely with guests, lodging partners, and supply partners to provide extraordinary customer service and help travelers make the most of each destination. The Concierge assesses guest needs and sells attraction and activity tickets to create memorable vacation experiences. This position has no supervisory responsibilities.

Requirements

• High school diploma or GED and one to three years of related experience and/or training, or an equivalent combination of education and experience.
• One to two years of sales or upselling experience in a performance-driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Adaptability and ability to support change within the business.
• Ability to overcome objections and offer alternate solutions.
• Timeliness and a professional appearance.
• Excellent written and verbal communication skills; fluent English required.
• Strong listening skills to identify customer needs.
• Self-motivation and ability to work independently in a sales-driven environment.
• Ability to occasionally lift up to 25 pounds and stand for long periods.
• Ability to juggle multiple duties and prioritize.
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to type 30–40 words per minute.

Nice To Haves

• Knowledge of the travel and/or ticket industry.
• Concierge experience.
• Bilingual language skills.

Responsibilities

• Greet each guest professionally and courteously and provide extraordinary customer service.
• Build rapport and trust with guests and help them select products that match their needs by asking questions and using a discovery process.
• Meet or exceed established sales targets in a commissioned environment.
• Generate sales and upsell products by presenting options and planning guests’ stays to improve their experience.
• Resolve guest issues promptly and satisfactorily, follow up, and ensure they are resolved.
• Sell in person and occasionally by phone.
• Use sales tools to encourage guests to commit, close and book sales, and collect payment.
• Provide a thorough recap of each purchase and thank guests for their business.
• Maintain regular scheduled attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED