Concierge Jobs

About The Position

Requirements

• 2 years of customer service experience
• Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
• HS Diploma required
• Strong verbal and written communication and organizational skills
• Proven ability to provide quality service in a fast-paced environment
• Manage and prioritize multiple tasks daily
• Ability to meet/exceed Productivity and Quality standards
• Excellent Written and Oral Communication Skills
• Ability to adhere to schedule
• Active Listening
• Desire for Continuous Learning
• Flexibility to adapt to changing tasks/priorities

Nice To Haves

• prior front desk, concierge, or other hospitality experience preferred
• Bachelor’s degree preferred

Responsibilities

• Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:
• Visit patients via rounds and introducing our program information
• Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face to face interaction, phone and email
• Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
• Coordinate purchases from the gift shop and deliver items to the patients’ room
• Order food from local restaurants for delivery
• Order flowers and gifts
• Provide driving directions and print maps
• Research local hotel suggestions and make transportation arrangements
• Eligible to become a Notary Public for the State of New Jersey
• Enter all Patient and Visitor requests into a central database
• Project an approachable and professional image at all times
• Maintain a general understanding of events occurring on the property
• Respond to patient and visitor requests in a professional, courteous and timely manner, without exception
• Maintain a clean and organized working environment
• Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Benefits

• 401K with company match
• Generous PTO
• 2-week paid sabbatical
• Access to company EBRGs (Diversity resource groups)
• Access to Employee Assistance Program (EAP)