Concierge Jobs

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Concierge (Full Time- Flex Schedule)

Grand Hotel•Point Clear, AL
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About The Position

The Rooms Concierge at the Grand Hotel Golf Resort & Spa creates an exceptional first impression and helps guests enjoy a seamless, memorable stay. Serving as a brand ambassador, the Concierge welcomes and assists guests, supports check-in and check-out, provides information about the hotel and local area, and proactively addresses concerns. The role also coordinates transportation and dining reservations, manages billing, and collaborates with hotel departments to deliver polished, personalized service.

Responsibilities

  • Welcome guests warmly, anticipate their needs, and support smooth arrival and departure experiences.
  • Assist with check-ins, check-outs, and reservations using the Property Management System (PMS) and hotel software.
  • Provide directions and information about hotel amenities, local attractions, and events.
  • Identify guest concerns and resolve them efficiently while maintaining high hospitality standards.
  • Stay informed about room layouts, amenities, special promotions, and upcoming events.
  • Arrange transportation, manage billing, and secure dining reservations.
  • Work with other departments to provide cohesive, exceptional service.
  • Maintain a polished and professional demeanor when interacting with guests, associates, and vendors.

Benefits

  • Health, dental, and vision coverage, with FSA and HSA options.
  • 401(k) with company match.
  • Discounts on hotel stays, dining, golf, and retail at PCH properties and across Marriott’s global network.
  • Ongoing training, development programs, and career advancement pathways.
  • Employee rewards and recognition initiatives.

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What This Job Offers

Job Type

Full-time

Education Level

No Education Listed

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