Concierge

Hebrew Rehabilitation Center•Canton, MA

1d•Onsite

About The Position

The Concierge serves as the initial response to safety and security issues, helping ensure residents’ health and wellbeing. The role facilitates accurate, friendly, and professional communication among residents, staff, visitors, and other guests. It requires a professional, service-oriented demeanor, sound judgment and patience during emergencies, respect for resident privacy, and a genuine interest in geriatric care. The Concierge works at the front desk in a clean, well-lighted, well-ventilated area. The work can be fast-paced, with frequent interruptions, emergency situations, extended periods of sitting and telephone use, and regular communication with residents and their families in person and by phone. Shifts vary, and flexibility to work weekends and holidays is required when needed. Professional attire is required, and strong perfumes and aftershaves are prohibited.

Requirements

High school diploma or equivalent.
Good communication skills.
Basic knowledge of computers and other small office equipment.
Excellent organizational and communication skills and exceptional telephone etiquette.
Superior customer service skills.
Professional appearance and demeanor.
Flexibility to work varied shifts, including weekends and holidays when needed.
Proficiency in Microsoft Word and Microsoft Outlook.
Ability to maintain resident confidentiality and privacy.
Ability to use good judgment and patience during emergencies and stressful situations.

Nice To Haves

Previous concierge or receptionist experience.
First Aid or medical training.

Responsibilities

Greet residents and guests.
Answer incoming calls to the front desk and courteously and efficiently direct them to the appropriate party.
Use the alarm panel to respond to resident-assistance and smoke alarms, communicate situations to administration, and report unusual events, missing items, or alleged thefts.
Coordinate emergency response efforts, including directing emergency vehicles to the SNF, EL, and IL.
Provide Resident Information Forms, DNR information from binders, and E-Clinical information from the computer to paramedics, medical transport companies, and internal medical and emergency responders.
Use a two-way radio to communicate with nursing, maintenance, and administration staff.
Use the computer for E-Clinical information and administrative duties.
Log keys in and out.
Account for residents using the daily census and flipper sheets.
Handle maintenance and housekeeping requests.
Log packages and notify residents.
Update the daily resident census.
Keep the front desk area clean and organized.
Apply postage and transmit fax messages for staff and residents.
Assist residents with the proper procedure for sending out dry cleaning.
Anticipate and meet residents’ needs.
Schedule resident IT appointments and submit the monthly log to the ED.
Reserve conference rooms using Microsoft Outlook and perform other assigned clerical duties.
Type meeting minutes and notices using Microsoft Word.