Concierge (IL)

QSL Management•Gainesville, GA

About The Position

QSL Management is seeking a part-time Concierge for Smoky Springs by Barclay House. The Concierge welcomes and assists residents, family members, guests, vendors, and prospective residents, and provides a high level of hospitality to guests and employees. The role supports community operations through phone and reception duties, administrative assistance, resident services, marketing support, and assistance with dining, activities, and special events. The listed schedule is PT 11–7 with a flexible schedule.

Requirements

A caring heart and willingness to serve others.
High school diploma or GED.
Two years of general office experience, including reception experience.
Professional and polished demeanor, proper grammar, and a pleasant voice tone.
Excellent interpersonal, organizational, time-management, oral, and written skills.
Ability to work in a team environment.
Attention to detail and ability to multitask and work with multiple interruptions.
Ability to work flexible schedules in a 24-hour operation, including weekends and holidays as requested.

Nice To Haves

Experience working with the older adult population.
Basic knowledge of Microsoft Word.
Basic knowledge of Microsoft Excel.

Responsibilities

Greet and assist residents, family members, guests, vendors, and prospects as they enter the community.
Keep the hospitality station ready with coffee and cold drinks.
Provide a high level of hospitality to guests and employees.
Answer telephone calls, transfer calls, take messages, use the on-hold function, and page as needed.
Direct each phone and in-person inquiry to the appropriate person rather than voicemail.
Follow the community phone etiquette policy.
Assist with hospitality services as needed or directed by the General Manager or Manager-on-Duty.
Assist residents and family members during the admission process.
Provide tours to prospects and assist with marketing efforts as directed by the Executive Director.
Deliver and distribute mail to residents and department directors.
Assist in the dining room and at special events as requested by the Executive Director.
Assist with activities as directed by the Executive Director.
Follow the company dress code, wear an identification badge, and maintain a positive, professional image.
Assist the General Manager with general administrative functions, such as filing.
Perform other duties that support the community’s programs and services.
Follow and support QSL Management policies and procedures.
Keep the lobby clean, appealing, and in good order.
Report maintenance issues to the General Manager.